Refund Policy

Summary

• If a generation fails, its credits are returned to your account automatically.
• Unused credits are refundable within 7 days of purchase.
• Used credits are not refundable.
• A creation with a serious defect, reported within 7 days, can get one free re-generation after review.
• We reply to every refund request within 2 business days.

Credit Purchases

Credits are sold as one-time packs (Starter, Family, Holiday and Whole Clan); there is no subscription. Purchases are processed by our Merchant of Record, Waffo Pancake, which handles payments, refunds and chargebacks.

Credits you have not used are refundable within 7 days of purchase; a partly used pack is refunded for its unused credits at that pack’s price per credit. To request a refund, email support@aichristmas.io from, or including, the email address used for the order. We reply within 2 business days; approved refunds are returned to the original payment method by our merchant of record, usually within 5–10 business days depending on your bank. Credits already used to create a photo or video are not refundable, because each generation uses paid AI processing as soon as it runs.

Failed Generations

If a generation fails, you are not charged for it. The credits used for that attempt are returned to your account automatically, and you can try again.

A generation that completes but does not match your taste does not count as a failure. Results depend on the photos you upload.

Serious Defects

If a creation completes but has a serious defect, you can ask for one free re-generation. Serious defects are limited to:

• someone from your photos is missing; or
• a face or body is badly distorted.

To ask, email support@aichristmas.io within 7 days of the generation (before the creation is deleted under our 7-day privacy rule), with your order email and a description of the problem. Every request is reviewed manually. If it is approved, we return the credits for one re-generation to your account.

Not covered: style or taste preferences and small differences in faces or clothes.

Duplicate Charges and Technical Issues

Contact us if:

• you were charged more than once for the same purchase;
• you were charged but the credits did not appear; or
• a technical problem on our side prevented you from using credits you paid for.

Include the email address used for the order. We will review the case and, where the issue is confirmed, add the missing credits or refund the duplicate charge.

Account Termination

Unused credits are not refunded if your account is suspended or terminated for violating our Terms of Service.

Contact

For refund or billing questions, please contact us at support@aichristmas.io.